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Operations Manager (m/f)

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Operations Manager (m/f) Barcelona

  • nayusabi
  • Full time
  • Email
  • Barcelona
  • 10/05/2018
  • Aviso

Operations Manager (m/f)
 
Overview of tasks:
 Managing the overall performance and governance of the Statements of Work
 Managing the day-to-day operations in accordance with contractual requirements and SLAs
 Prompt identification and resolution of Service delivery issues including implementation of
preventative measures
 Transition management during set up phase or expansion phases
 Establishing the Service Provider infrastructure necessary to perform the Services, including all
technology, financial, human resources, security, facilities and communication resources
 Installing all Service delivery processes and Service Level reporting mechanisms
 Providing exceptional people management, mentorship and career development to members of
the team, achieving low attrition levels and high employee engagement
 Driving Operations teams to deliver continuous improvement and productivity/quality gain
 Flagging and escalating business risks to partner in a timely manner
 
We are looking for:
 Dynamic leader with experience and passion for managing large and diverse teams in a fast
paced environment, able to deal with rapid change and ambiguity
 Strategic thinker with strong analytical and problem-solving skills
 Substantial experience in operations, preferably in technology industry
 People management experience, including managing leaders, and a strong desire to develop
team members
 Empathy for the Social Media communities and passion to create an exceptional experience and
outstanding support
 Excited to be part of a global operations team, designing effective business operations, tackling
complex problems, and developing individual team members
 Bachelor’s degree or equivalent
 
We will offer:
 Challenging and varied activities
 Opportunity to grow with us and help shape the development of a new location right from the start
 Advancement opportunities in our international company
 Lots of benefits, including private health insurance, daily meal allowance, complementary drinks
and snacks
 Highly motivated and dedicated team with flat hierarchies and informal culture
 Great office with modern workplaces

nayusabi

nayusabi group