Are you looking to develop your career and take on larger responsibilities in an exciting and growing
environment? We are currently looking for a Quality Manager for our brand new office located in a very
prominent location in Barcelona.
What are we looking for exactly? We are looking for somebody who will be directly responsible for the high
quality standards expected by our partner.
Are you interested in Social Media and looking for a new opportunity? If you are, please keep reading the
job description below!
Quality Manager (m/f)
Overview of tasks:
Quality thought leader will drive best in class quality results in cooperation with Operations
Passionately tell the story of why Quality matters, build consensus, and inspire others to move fast
on fixing problems.
Effectively and efficiently manage and mentor a team responsible for diverse workflows, Quality
channels and stakeholders.
Drive accountability with team leads and their teams to meet quality performance goals and
ensure program standards are met on a week-over-week basis.
Assess and prioritize the top quality issues affecting the teams in our office across all decision-
As CCC’s partner’s products and communities change and grow, stay connected with how the
support ecosystem is evolving and help head off quality issues before they begin.
Find creative workarounds for quality issues where tools are the root cause and technical
solutions are not imminent.
We are looking for:
Experience in managing quality control/quality analysis organization or leading cross functional
quality improvement projects and teams.
3+ years of demonstrated management ability across diverse functions (direct reports, cross
functional relationships, 3rd party vendors. etc.).
Proven track record of collaborating with cross-functional groups to produce results.
Demonstrated ability to perform well in a rapidly changing and extremely global team.
Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is a plus.
Excellent communication skills.
Strong critical thinking and exceptional problem solving skills.
Proven track record of breaking down complex process and identifying key pain points in order to
deliver business improvements at the regional or global level.
Passion for our mission of ensuring a world class support experience for our community.